Shipping & Deliveries
-
When will my order ship? All Orders typically ship within 48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse. Please note that we do our a...
-
Shipping Europe, UK, Switzerland
Where is my shipment tracking number? We will send your tracking number once your order ships. If you do not receive the tracking code and order receipt within 5 days of placing your order, please contact us. Shipping We use standard ground shipping for the best value and lowest carbon footpri... -
Since we want to ship the orders as fast as we can, let us know your correct address as soon as possible so that we can get in touch with the shipping company asap. Please also double-check your tracking and in case, reach out directly to the shipping company to agree on the best location for pic...
-
My package gets lost or arrives damaged
Lost packages At Nidecker, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at with your order number and any relevant details. Damaged packages We understand the disappointment ... -
What to do if you received a wrong item? We're sorry to hear you received the wrong item in your order! Please report the issue to our team through our Contact Us Page. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any notes or packing...
-
We accept payment by Visa, MasterCard, American Express, JCB, Discover, Diners Club and in most countries PayPal. If you are not able to select PayPal at checkout, it is not possible to use this as a payment option, sorry. COD orders or debit cards are not accepted. We do not accept credit card...
-
Do I Have to pay Sales Tax? (North America)
Region and Local Taxes are charged on all orders according to their delivery address (shipping tax added where applicable). -
Shipping We use standard ground shipping for the best value and lowest carbon footprint for all orders. Orders ship Monday through Friday, excluding holidays. Please allow one workday for processing & packing of orders. During peak season (late Nov to early Jan) orders can take slightly lon...