Can I cancel my order?
In our attempt to process and ship your order as fast as possible, orders cannot be changed or cancelled after they are placed. We want to get people out on the mountain with their new gear as quickly as possible, so we begin processing orders as soon as they are received. Unfortunately, this means we are unable to cancel or modify an order once it has entered the system.
Can I update my shipping Address?
Since we want to ship the orders as fast as we can, let us know your correct address as soon as possible so that we can get in touch with the shipping company asap. Please also doublecheck your tracking and in case, reach out directly to the shipping company to agree on the best location for pickup.
Can I change my order?
In our attempt to process and ship your order as fast as possible, orders cannot be changed (size, color, model) after they are placed. We want to get people out on the mountain with their new gear as quickly as possible, so we begin processing orders as soon as they are received. Unfortunately, this means we are unable to cancel or modify an order once it has entered the system.
Nov 20, 2024